Customer SupportWe're here to help.
At Burbank Merch, your satisfaction is as important to us as celebrating the rich entertainment heritage of Burbank. Whether you have a query about our products, need assistance with your order, or just want to share your thoughts, our dedicated customer support team is here to assist you.
Frequently asked questions
What types of products does Burbank Merch offer?
We specialize in a range of merchandise celebrating the iconic shows and films of Burbank's entertainment legacy, including apparel, collectibles, and unique memorabilia.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use it to follow the status of your delivery.
What is your return policy?
We offer a 30 day return policy. Items must be returned in their original condition. Some exceptions apply, such as custom made items.
Shipping & ReturnsDo you offer international shipping?
Currently, we do not offer international shipping. We ship only within the United States.
How does Burbank Merch ensure product quality?
Quality is our priority. We carefully source and select our merchandise to ensure it meets high standards of durability, design, and relevance to Burbank's entertainment heritage.
Can I make a bulk or wholesale purchase?
Absolutely! Please contact us at support@burbankmerch.com with your business details and requirements, and we'll assist you with the wholesale process.
Custom merchandiseHow can I contact customer service?
Our customer service team can be reached by email at support@burbankmerch.com.
Are there any physical stores where I can see the products?
Yes. Find Burbank Merch in Downtown Burbank at Lusanet Collective, 140 N San Fernando Blvd, and inside the Hollywood Burbank Airport terminal at Arts District Market, Studio Collective and Pasadena Mercantile.
Find a StoreHow secure is shopping on the Burbank Merch website?
Your security is paramount. Our website uses advanced encryption and security measures to protect your personal and payment information.
How can I stay updated on new releases and special offers?
Subscribe to our newsletter and follow us on our social media channels to stay updated on the latest products and exclusive offers.