Shipping & ReturnsFree delivery every time.

Your piece of Burbank, delivered with certainty. Free shipping on every US order. Made to order items usually arrive in 5 to 7 business days. We ship only within the United States.

At Burbank Merch, where the legacy of entertainment pulsates through every product, we are thrilled to offer you more than just a piece of memorabilia. With our "Free Delivery Every Time" service, the spirit of Burbank's iconic shows and films will journey directly to your doorstep, no matter where you are.

Enjoy the convenience and consistency of our delivery service, designed to bring the heart of the Media Capital of the World to you with ease and no additional cost. Whether you're adding to your collection or gifting a token of Burbank's cultural richness, our free delivery ensures that the excitement and creativity of our city's stories are accessible to fans and community members alike, without any extra charges.

Your satisfaction, our promise. At Burbank Merch, we are committed to celebrating the legacy of Burbank's entertainment industry with products that you'll love. We understand that sometimes, a product may not meet your expectations. That's why we offer a 30 day return policy.

Time frame

You have 30 days from the date of purchase to initiate a return.

Condition of products

Items must be returned in their original condition, unopened and unused, with all original packaging and tags intact.

Process

To initiate a return, please contact our customer support team by email. We will provide you with detailed instructions and a return shipping label. Once we receive and inspect the returned item, we will process your refund to the original payment method.

Exceptions

Certain items may not be eligible for return due to their nature, such as custom made or personalized items. These exceptions will be clearly noted on the product page.

Refunds

Refunds will be processed within a certain number of days after we receive the returned item and confirm that it meets our return conditions. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Exchanges

If you prefer to exchange an item, please let us know. We are happy to facilitate an exchange based on product availability.

We want every purchase to reflect the magic and spirit of Burbank's entertainment heritage. If your experience with any of our products falls short of this promise, we're here to make things right.

Thank you for choosing Burbank Merch, where your satisfaction is a key part of our story.